Many of the challenges architects, owners, and general contractors face today go well beyond masonry, design, or fenestration.

At Pella Windows and Doors, the hard part of installing new windows in one of their commercial projects in Toronto last year wasn’t the glass.

“The challenge was on the communication side,” said David Peterson, building consultant at Pella Windows and Doors.

Speaking at the Ontario Association of Architects (OAA) annual conference at the Niagara Falls Convention Centre, Peterson explained how Pella managed communications with tenants and the ownership of Vilnius Manor, a nine-storey, 116-unit apartment building for Lithuanian seniors.