The OAA has changed its registration policy to address the growing number of unpaid invoices related to webinars and document orders. Individuals that have an outstanding invoice, not including annual fees or applications, will no longer be able to register for a webinar or receive documents from the OAA Store without payment. To view any outstanding invoices, visit My Account and click on the Invoice tab. If you have any questions email oaafees@oaa.on.ca.

As part of the implementation of the new policy, registrations will now close at midnight the Sunday before the webinar, with no late registrations accepted. Webinar links will not be emailed unless payment has been received; it may take up to three business days for the OAA to receive payment.

A cancellation request must be submitted in writing to OAAContinuingEducation@oaa.on.ca at least 48 hours prior the session, failing which the invoice will remain payable and non-refundable. Refunds and invoice reversals will not be granted for late cancellations and no-shows.