Customer loyalty is an everyday, every-customer, every-employee part of your business. Achieving your customer loyalty goals requires that each person or department in your company take responsibility for the impressions made on buyers in every context. To help you establish such a service culture, this seminar shows you the essential building blocks and metrics to assess service performance, function by function. Put them to work to win the minds and hearts of home buyers along with the many benefits a “service excellence” reputation brings.
Learning Outcomes:
1. List five or more benefits companies gain from a strong and positive service image.
2. Explain universal service guidelines and the contribution they can make to a company’s service culture.
3. Create teams that function effectively to achieve customer loyalty at every opportunity.
4. Demonstrate how to empower front line personnel to make exceptions to company policies and procedures or to recognize when to request a review by higher authorities.
5. Solve the problem of “natural enemy syndrome” through cross-training and company communication.
And many more!!!
For more information or to register, click here. OAA members should register with their OAA number. Questions about this event should be directed to Vivian Do at training@buildability.ca or 416-961-3487.